Return Policy

Eligible for Return or Exchange

Returns or exchanges may be accepted. Please contact us as soon as possible and share clear pictures of the issue.

Custom-made bags cannot be returned or exchanged. Because they are made specially according to your chosen design and requirements.

Please check all your design details carefully before confirming a custom order.

Please contact us within 14 days of receiving your order.

Return products must be unused and in their original condition. Products that have been used, damaged, or changed may not be accepted.

If your return is approved, the refund will be processed according to our refund procedure and payment method.

Refund processing time may vary depending on your payment provider.

If you receive a wrong, damaged, or defective product. We may offer an exchange depending on the situation and product availability.

Custom-made bags are not eligible for exchange.

For approved returns caused by a wrong, damaged, or defective product, we will guide you about the return shipping process.

For other approved returns, return shipping costs may be the customer's responsibility.

Advance payment is required for custom bag orders. Production starts after the required payment is received.

Because custom bags are made specially for each customer. They cannot normally be returned or exchanged once production has started.

If you have any questions about our Return & Exchange Policy, please contact us through our Contact Us page. We will be happy to help.

Thank you for supporting our handmade work and choosing Zemaiza. Every order is made with care and attention.