Shipping policy

Order Processing

Once your order is confirmed, we start planning your items.

Ready-made bags are usually prepared for shipping within our normal processing time.

Custom and handmade orders may take additional time because they are made with extra care according to the design and details selected by you.

For custom orders, we will let you know the expected preparation time when your order is confirmed.

Delivery Time

After your order has been shipped. The delivery time may vary depending on your location and the delivery service being used.

Please keep in mind that delivery times are estimates and may sometimes be affected by situations outside our control.

Shipping Charges

Charges may vary depending on your location, order size, and delivery method.

The applicable shipping charges will be shown or communicated to you before your order is confirmed.

Custom Orders

Custom bags are made especially for each customer.

Because of the extra time and work required to create a custom design. That's why it may take longer to prepare than regular orders.

Please make sure that the design, reference image, colors, and other details you provide are correct before your custom order is confirmed.

Order Tracking

If tracking is available for your order. We will provide the details after your order has been shipped. You can use the information to check your order's location.

Delivery Delays

Sometimes an order may take longer than expected because of:

Courier delays

Weather conditions

Public holidays

Incorrect or incomplete address details

Other unexpected delivery issues

We will do our best to help if your order is delayed, but some delivery delays are outside our control.

Incorrect Address

Please make sure that your name, phone number, and delivery address are correct. When placing your order.

Zemaiza is not responsible for delays or additional delivery costs. This is caused by incorrect or incomplete address information provided by the customer.

Damaged Package

We carefully pack our orders before shipping them.

If your package arrives damaged. Please contact us as soon as possible and share clear pictures of the package and the product. So we can review the issue and help you.

Important Note

For custom and handmade products. Shipping time can be different depending on the design 

We appreciate your patience and understanding because every handmade piece takes time and care to create.

Need Help?

If you have any questions about your order or delivery. Please contact us through our Contact Us page.

We will be happy to help you.

Thank You for Choosing Zemaiza

We truly appreciate your order and your support for handmade creativity.

Your order is made with care, packed with care, and sent with care.